If you have received a bonus offer from 888poker and have yet to see this bonus reflected on your bankroll balance, this may be due to one or more of the following reasons, depending on the bonus type:
Welcome Bonus
- To view specific terms and conditions which apply to the Welcome Bonus, please refer to our Bonus Policy.
- You have previously received a Welcome Bonus from 888poker.
- The Welcome Bonus was granted but has since expired.
- There may be a previously registered 888poker account which is related to yours and has already received the bonus. An account may be related due to one or more of the following reasons: same IP address, postal address, email address, deposit method, etc.
To view a list of all our other ongoing promotions, please click here.
Registration Bonus
Common reasons for not receiving our Registration Offer can be found here.
Other Bonuses
- Promotional bonuses are normally credited within 72 hrs.
- Each promotion will have specific Terms and Conditions which must be adhered to, hence please ensure that you have not infringed on any of these requirements. For example; may be limited to one account per household or include certain timeframes within which the promotion applies.
- Bonuses are credited in increments or in whole (dependent upon the promotion), but may require the accumulation of points before being granted. When playing at our cash tables, a progress bar is displayed which informs how close you are to receiving the bonus.
- The bonus may have been received while you were in play, where you might not notice the increase in bankroll balance. This can be confirmed at any time by clicking the "Rewards" option in our Lobby, then "Bonuses".
- Some bonuses are "delayed", where you’ll need to fulfil deposit requirements prior to the bonus being credited (may also need to be claimed once requirements are fulfilled – see note below).
Note: Certain bonuses need to be claimed. If your bankroll has yet to reflect a bonus, check if this requires claiming as follows:
- Log into your 888poker account.
- Go to "My Account".
- Select "My Rewards".
- Choose the "Bonuses" tab.
- If available, click the "Claim" button next to the relevant bonus amount.
To view a list of all our ongoing promotions, please click here.
If following the above examples, you meet the promotion requirements and have yet to be credited the bonus, please contact us with details of the offer and we'll gladly investigate the matter further for you.
Additional information: To view our Bonus Policy, please click click here.