Below are some of the most common geo-location errors. We are here to help you, so if you've tried our solutions below and continue to experience problems, please contact us for further assistance.
"Technical error in geolocation"
- If using the 888 Apps, please ensure that you're on the very latest version of our software by always clicking/tapping the "Update" button as and when prompted.
- Our geolocation service does NOT support Chrome OS devices. Please use a device with an alternative operating system to access your 888 account.
"We were unable to verify your location through Wi-Fi"
- Make sure your Wi-Fi is turned on. This also applies if you are playing from a mobile device, such as an iPad or Smartphone. Click here for instructions on how to turn on your Wi-Fi.
- You do not need to be connected to the Internet using Wi-Fi, but you should be able to detect at least 2 other Wi-Fi networks.
- If your device does not have Wi-Fi capabilities, we suggest that you obtain a Wi-Fi adapter from any major computer electronics retailer.
- If you are situated in a tall building and on a high floor, this can also have a negative effect and prevent your location from being accurately pinpointed using Wi-Fi. Please ensure that you are located as close to ground level as possible and able to detect at least 2 other Wi-Fi networks.
- If you have one or more weak or interrupted signals, a possible solution could be to try and improve your Wi-Fi Signal by re-positioning your router. You may want to also consider installing a Wi-Fi range extender to boost the Wi-Fi signals in your range.
- When you are connecting to 888.ca from a mobile device using your cell network and unable to verify your location via Wi-Fi, we'll use a combination of your Wi-Fi Signal, GPS Location and Cellphone Carrier Data, to confirm that you are login in and playing from within Ontario. Please ensure that GPS is enabled on your device, and you are within good cellular network range.
"We have detected remote control software on your machine"
- If you have remote desktop software such as "LogMeIn" or "GoToMyPC" running on your laptop or desktop device, you will be unable to access 888.ca. You will need to quit these programs and ensure they are no longer running.
- For a better understanding of remote desktop software, click here.
- To learn how to disable the most common remote desktop software, click here.
- Also, if you are running proxy or VPN software, such as "Witopia", "OpenVPN", or "HMA", you will be unable to access 888.ca. Please close such programs and try logging into your 888.ca account again.